Conditions d'utilisation

CONDITIONS OF SALE

OVERVIEW
This website is operated by Pool Supply Haus. Throughout the site, the terms “we”, “us” and “our” refer to Pool Supply Haus. 
By purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”, "Conditions of Sale"), including those additional terms and conditions and policies referenced herein. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website.

We reserve the right to refuse service to anyone for any reason at any time.

PAYMENT TERMS

We accept the following forms of payment: Visa, Mastercard, Interac, Discover, Shop Pay, Google Pay, Apple Pay. Once full payment has been received orders will only then be processed and shipped. If a credit card payment is declined the order will be cancelled. If the credit card payment/order is fraudulent or suspected to be fraudulent Pool Supply Haus reserves the right to cancel to order. If your order was deemed fraudulent and is in fact not, please contact us prior to re-ordering. 

PRICES 

Prices displayed on the Pool Supply Haus website are in Canadian dollars (cad). Displayed product prices to not included applicable taxes or shipping and handling fees, unless otherwise noted in the description. Pool Supply Haus reserves the right to update pricing for products at any time for any reason, not limited to sales/promotions or manufacturer price increases. 

In the event a product's price is listed incorrectly on the website, we reserved the right to refuse or cancel the order. In this event your credit card will not be charged or an refund will be issued. 

PRODUCT DESCRIPTIONS

We make every effort to display as accurately as possible the colours, features, specifications and details of the products available on our site. Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We do not guarantee, that the colours, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors. Your display may not accurately reflect the actual colours or details of the products.

All products are subject to availability, we can not guarantee that items will be in stock. It is possible that sometimes an item may appear as in stock do to inventory errors. Pool Supply Haus will contact you if an item purchased is out of stock and provide you with product lead times and availability. 

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

ORDER CANCELLATION & CHANGES

It is our goal to provide you with fast and reliable service, for this reason we strive to process and fulfill orders as quickly and efficiently as possible. If you decide to cancel or change an order please notify us immediately by phone and email at info@poolsupplyhaus.ca and we will attempt to do so before the order is fulfilled. Once the order has been fulfilled and shipped from our warehouse our return policy will apply. The customer will be responsible for covering the items return shipping cost for the cancelled/changed. This cost will be deducted from the refund applied back to the customer. 

PARTS PORTAL / REPLACEMENT PART REQUESTS 

Please contact us for replacement parts using or parts portal or by sending us an e-mail. Any non-stock parts that are required to be ordered in by Pool Supply Haus are final sale. We highly recommend confirming model numbers and part numbers prior to confirming these orders. If you require help finding the proper part/model number please contact us by e-mail. 

PROMOTIONS AND COUPON CODES

Pool Supply Haus may offer selective promotions and coupon codes on specific product's or collections. These may be used only once by any single customer. Coupon Codes and Promotional offers may not be combined together. Coupons or Promotional offers can not be used retroactively. 

ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

You are responsible for all use of your account and password.

PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.