Warranty & Returns
Warranty Policy
Us selling it, means we trust it. We stand behind our products shoulder to shoulder with our manufacturers. We do not carry product that is crap, we just don't do it. However, on occasion, things do break prematurely. Our warranty policy covers any manufacturing defects for 35 days from the date you purchased it. This warranty does not cover wear and tear, misuse, improper installation, acts of dog or acts of god! After 35 days has expired, the manufacturer’s warranty if applicable would then take over requiring customers to contact the manufacturer directly.
Should a product be defective within 35 days, please contact us by email to obtain a returns good authorization (RGA) form. Along with the form, please provide a picture of the product and a description of the issue in the warranty field of the form. We will contact you to confirm acceptance of the warranty claim and provide an RGA # and shipping instruction. Once the warranty item is received, processed, and approved in our warehouse, a replacement unit of the same model will be shipped out to the customer. A refund will be issued only in specific circumstances agreed to at the discretion of Pool Supply Haus.
Return Policy
Weird, our products are awesome. But if you need to return something for one reason or another, please contact us by email (returns@poolsupplyhaus.ca) to obtain a returns good authorization (RGA) form or download from the link below. Along with the form, please provide a picture of the product in its original packaging. We will contact you to confirm acceptance of the return and provide an RGA #. Use this number to indicate on your return package to ensure the return is accepted at our warehouse. Return shipping is not included and must be covered by the customer unless authorized on the RGA. PSH will only cover the return shipping cost if it is the result of one of our great people making an error (which never happens!). Packages must be packed to normal shipping standards. Once a return is received and processed in our warehouse, a refund will be issued within two weeks to the same form of payment received for the original purchase.
The following notes also apply to returns.
- If it is opened, it is used, so please do not ship it back. It will not be accepted.
- Shipping will be paid by the purchaser unless authorized by PSH.
- All final sale/open box items are non-returnable.
- All replacement cartridge filters removed from their shrink wrap are non-returnable.
- Original packaging must be intact and in good condition or a 25% re-boxing fee may apply.
- If you change your mind after your order has been shipped, the order would be considered a return, and the return policy would apply.